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Returns & Exchanges

Online & Phone Purchases Return Policy

This return policy applies to products purchased from billabong, Inc. and/or its affiliates (“billabong”) under its “billabong,” “Roxy,” and “DC” brands (collectively, the “Brands”).  billabong provides refunds for purchases made at billabong company owned retail and outlet stores (“Company Retail Stores”) and on the Brands’ official e-commerce sites as set forth more fully herein. Pursuant to the terms set forth below, billabong will provide refunds to customers who return products via U.S. Mail unworn and unwashed, in their original condition and packaging (if any), with the tags still attached within 30 days from the date of an online purchase at a Brand’s official e-commerce site. E-commerce purchases can be returned via U.S. Mail or at Company Retail Stores listed on our e-commerce sites (excludes authorized billabong dealers and authorized dealer locations).

Please Note: Returns will not be accepted for Custom Boardshorts - All Custom Boardshort sales are final.

Click here to learn about In-Store Returns

Click here to learn about Returns via Mail

Click here to learn about Gift Returns

Click here to learn about Exchanges via Mail

Click here to learn about Receiving Damaged or Defective Items

Click here to learn about Receiving the Wrong Item

Click here to learn about Warranties

Click here to learn about Retail Store Purchases Return Policy