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Returns & Exchanges
US In-Store Returns
If customer returns product(s) purchased from a Company Retail Store, within (30) days of the purchase date with the original receipt, to a Company Retail Store located in the continental U.S., in its original condition and with the tags still attached, customer will receive a refund in the same form of payment used at the time of purchase.
- Returns after 30 days: If customer returns product(s) purchased from a Brand’s official e-commerce site after thirty (30) days, no credits or exchanges will be issued.
- Return of Sale Items: Sale items that are not accompanied by the original receipt are non-refundable and non-returnable.
- Returns for Paypal Purchases - Please note that purchases made with PayPal may only be returned by shipping back to Brand’s official e-commerce site following the return instructions on Company’s website.
If the store lacks funds, the return is over $350, or the customer cannot be refunded on their original form of payment and does not want a merchandise credit, a check will be issued by billabong’s corporate office located in Huntington Beach, California and the check will be mailed to customer within 4-6 weeks.
Canada In-Store Returns
If a customer returns product(s) purchased from a Brand’s official e-commerce site to Company Retail Stores located in Canada, under the same requirements above, customer will receive a refund in the form of a Company gift card at the exchange rates published on the date of the return. Returns processed via mail will be refunded the paid amount in the original form of payment.
All product sales are intended for retail/ "end user" customers only, and are not intended for wholesale or redistribution by the purchaser. The resale of any products purchased from any of the Company Retail Stores or the Brands' e-commerce sites without the express prior written consent of billabong, in each instance, is strictly prohibited. For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that billabong determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without the prior written consent of billabong. billabong may refuse to sell any products to any person that billabong believes, in its sole discretion, intends or endeavors to violate this policy.