Skip to content
  • SALTY BLONDE IS BACK - IN AN NEW DROOL WORTHY COLLECTION! - Shop now

  • Billabong Crew Bonus: Double your points with your purchase - Join Us

  • Win the ultimate summer getaway - Enter now

  • WOMEN'S ONLINE EXCLUSIVES You can only find it here - Shop

  • FREE SHIPPING & RETURNS FOR MEMBERS - JOIN NOW

  • ENJOY EXCLUSIVE BENEFITS WITH BILLABONG CREW - JOIN NOW

Sign In or Join
Sign In or Join Help
Customer Service Damaged or Defective Items

Returns & Exchanges

Damaged or Defective Items

If you received an item that is damaged or defective upon arrival, please call our Customer Service Department immediately at 800-435-9917. It is important that you contact us before returning the item, so that we may assist you with return shipping fees. If you do not contact us, you are responsible for all return shipping charges.

 

Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.

 

Select your Region

select country