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  • FREE DELIVERY - More info

    FREE SHIPPING

     

    ON ALL ORDERS NO MINIMUM PURCHASE REQUIRED THANKS TO BILLABONG CREW

  • FREE RETURN - More info

    ON ALL ORDERS NO MINIMUM PURCHASE REQUIRED THANKS TO BILLABONG CREW

Customer Service Returns

RETURN POLICY

EXTENSION OF OUR RETURN POLICY :

We have temporarily extended our standard return period (normally up to 30 days).
All on-line purchases made after 17 March 2020 will benefit from an extension of 45 days (some exceptions may apply).

30 days to return your products:

If you wish to return all or part of your order (excluding gift cards), you have 30 days from the date of receipt to do so.

The item(s) you wish to return, or exchange must have been purchased on the Billabong.com website and delivered.

To be eligible for a refund, the item(s) must be returned in its original packaging along with all instructions for use, accessories and its original barcodes and labels. In the case of an item that is damaged, worn or returned without its original packaging, Billabong reserves the right to refuse the return of the order.

If you receive a faulty or wrong item, please contact our customer service team and follow the instructions we will give you, otherwise we will not be responsible for the return costs.

We do not offer online exchanges; however, we do accept returns.
Please return the goods in its original packaging for a refund and place a new order.

START A RETURN:

ONLY FOR BILLABONG CREW MEMBERS .

RETURNS OR EXCHANGES IN OUR STORES:

You can return your items directly to our warehouse by postal service.

1 | CREATE YOUR RETURN LABEL

Please sign into your account and follow the instructions below

1. Select the order you want to return in your order history

2.     Choose the item(s) you wish to return and the main reason for return for each.

3.     Click “Confirm & Continue”

4.     Click “Print Off Return Label” if you wish to print it off immediately. You can choose to do it later by clicking on “Send Return Ticket by Email”.

2 | CAREFULLY PACK YOUR ITEMS:

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACHING THE RETURN LABELS:

1. Cut out and stick the pre-paid return label, which you have just printed out, on the outside of your return package. This is your prepaid carrier label.

2. Take the return label* provided in the parcel with your order and affix it to the outside of your return package as well. This label will allow our warehouse to identify your return. Both labels are required.

*If you cannot find it, please contact us to receive a new one. Without this label, your package will not be accepted by our warehouse and will be returned to you.

3. Your package is ready to be shipped from the post office of your choice.

4 | DROP OFF THE PARCEL

1. Drop your parcel to any post office of your choice.

2. Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.

3. If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.

5 | OBTAIN YOUR REFUND

• Once the return package has been received at our warehouse, it will take a maximum of 10 working days* for your return to be processed by our logistics teams.

• Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.

*excluding weekends and French bank holidays

You will receive a confirmation email when the refund is issued.

We advise you to keep the proof of postage until it is refunded.

VALID FOR NON-REGISTERED CUSTOMERS

RETURNS OR EXCHANGES IN OUR STORES:

You can return your items directly to our warehouse by postal service.

You can return or exchange your items free of charge in one of our stores.

Please follow the return instructions below:

1 | FIND YOUR RETURN LABEL

Locate your return label (NOT pre-paid) provided in the package with your order.

If you cannot find it, contact us to receive a new one. Without a return label, your parcel will not be accepted by our warehouse and will be returned to you.

2 | CAREFULLY PACK YOUR ITEMS

Place the item(s) you wish to return, preferably in the original packaging, then pack and seal your parcel securely. If you no longer have the original packaging, wrap the item(s) in a sturdy package of an appropriate size to protect the contents.

3 | ATTACH THE RETURN LABEL

- Stick the return label provided on the outside of your parcel.

- Your parcel is ready send.

The shipping costs remain at your expense.

4 | DROP OFF THE PARCEL

You are free to choose the carrier of your choice. We advise you to choose a track & trace service

Send the returned item(s) to :

MAGAZIJN 16 - To Returns Flow Team
OUDEDIJK - KAAI 1548
9130 KALLO
BELGIUM

Remember to keep the tracking number of your package, you are solely responsible for your shipment until receipt in our warehouse, and without proof of delivery, a request for a refund will be denied.

If your items come from different orders, please attach the different return labels provided in each of your deliveries on the return package.

5 | OBTAIN YOUR REFUND

• Once the return package has been received at our warehouse, it can take a maximum of 10 working days* for your return to be processed by our logistics teams.

• Upon receipt of your package in our warehouse and after confirmation of the condition of the returned item(s), we will proceed to refund the amount invoiced according to your initial payment method as soon as possible: this may take up to 3 working days* of processing time depending on the issuing bank.

*excluding weekends and French bank holidays

You will receive a confirmation email when the refund is issued.

We advise you to keep the proof of postage until it is refunded.

EXCHANGES

You have the possibility to return or exchange your items for free in a shop. To find out if the shop you have chosen offers this service, when you are searching for the affiliated points of sale, please check if this icon is present.
An exchange can be made from the moment the store has the item in question.
If you want to change an item and you do not have the possibility to go to a shop, send it directly to our warehouse to get a refund and then place a new order.
For further information please refer to the General Conditions of Sale.

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