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Returns & Exchanges

Returns via Mail

Items purchased online or by phone may be returned or exchanged by mail in their original condition and accompanied by the original packing slip within 30 days.

• Returns after 30 days - If customer returns product(s) purchased from a Brand’s official e-commerce site after thirty (30) days, no credits or exchanges will be issued.
• Returns for Paypal Purchases - Please note that purchases made with PayPal may only be returned through the mail.

All product sales are intended for retail/ “end user” customers only, and are not intended for wholesale or redistribution by the purchaser.  The resale of any products purchased from any of the Company Retail Stores or the Brands’ e-commerce sites without the express prior written consent of billabong, in each instance, is strictly prohibited.  For the purpose of enforcement of this policy, no customer may purchase more than a number of products or product styles that billabong determines, in its sole discretion, to be a reasonable number in each circumstance during any 72 hour period without the prior written consent of billabong.  billabong may refuse to sell any products to any person that billabong believes, in its sole discretion, intends or endeavors to violate this policy. 

Standard Return Shipping

• Mail returns require 10-12 business days to process.
• Refunds will be given within 30 days of receipt of the returned merchandise.
• Customers will be notified via email when the return has been processed and a credit has been issued to the original form of payment.

How to Submit a Return via Mail

• Complete the return questionnaire on the packing slip/receipt.
• Cut off the pre-addressed mailing label portion of the packing slip/receipt.
• Merchandise is to be securely packed in the original box, if possible, removing all extra labels from the outside of the package.
• Please enclose the top portion of the original packing slip/receipt. If you are unable to provide the packing slip/receipt, then you must include the order number, billing name and address.
• Affix the pre-addressed label to the package.
• All return shipping charges must be prepaid. No C.O.D. deliveries will be accepted.
• Packages should be shipped through a traceable shipping method. Please retain the return tracking number for your records.
• Send all return packages to the following address

                        billabong.eu

                        Attn. Returns Department

                        11310 Cantu-Galleano Ranch Rd.

                        Mira Loma, CA 91752     

NOTE – Returns via mail will ONLY be accepted for online or phone purchases. All purchases made in store must be returned or exchanged in store.